I have been a customer of Kringle Candle for a few months now. I order medium soy candles and wax melts for my home and our camper. So far all products work well for what they are intended to do. The only problem is the heat here in Texas. Some of the melts arrive a little melted already. Bit, they are still good. Just a bit messy coming out of the container. It will not stop me from giving a 5 star review. Also, the packing slip is personally signed by the person filling the order. The Soy Jar candles are packed securely.