ORDERING
Thank you for visiting our website!
- Place orders 24/7 at at kringlecandle.com
- Need help? Email customerservice@kringlecandle.com (do not include payment information). We can create a draft order for you to confirm and pay later.
PAYMENT OPTIONS
- We accept VISA, Mastercard, Discover, AmEx, PayPal (online only), Amazon Pay (online only), Kringle eGift Cards, Shop Pay (online only) installments for purchases starting at $35.
- In-store also accepts cash, personal checks & Kringle Candle’s Physical Gift Card (in-store only) and eGift cards (excludes PayPal/Amazon Pay & Shop Pay installments).
Online Authorization: When you place an order, Kringle Candle Company authorizes your credit card to make sure sufficient credit is available and charges/processes payment at the time of ordering and prior to shipping products to you.
SHIPPING
- Flat rate shipping: Just $7.99 anywhere in the US 48.
- Orders typically ship/deliver within 7-10 business days, but processing delays may occur during holidays, product launches, and/or high volume promotional sales events.
- Shipping processed via UPS/UPS SurePost and FedEx (Choose Express shipping options for faster delivery if needed).
- Orders placed the same day may be combined, but cannot be guaranteed.
- Summer: Orders may be delayed/held for heat protection by our shipping staff or if by request.
Please visit our Shipping page for detailed information.
ROUTE SHIPPING PROTECTION
We offer Route Protection at checkout to add to your order for coverage against lost, stolen or damaged packages in shipment. In the unfortunate case your order is lost or arrives broken, Route makes it easy to:
- File a claim (for damaged items include photos) directly to Route (via confirmation email or Route Shipping page).
- If no shipping protection, Kringle’s refund/replacement policy will apply (for damaged items, a refund will be issued/no replacements).
- For more information regarding shipping protection, visit Route Page.
RETURNS & REFUNDS
ONLINE PURCHASES
- Unused items may be returned within 30 days of receipt of order for a refund.
- Return shipping costs are the sole responsibility of the customer unless the item was shipped in error.
- Return address: Kringle Candle Company, Shipping/Returns, 31 Kringle Dr., Bernardston, MA 01337
- Refunds are processed within 1-2 business days; may take 24-48 business hours to appear on your statement.
DAMAGED/WRONG ITEMS
- Do not return damaged items. Please email custmerservice@kringlecandle.com with photos of damaged items and/or box. A refund will be issued for damaged items. If you have Route Protection Insurance, you can file a claim and request either a refund or replacement.
- Wrong items received? Keep as our gift, and we’ll ship the correct item or issue a refund.
IN-STORE PURCHASES
- With receipt: Return within 30 days of purchase: Full refund or store credit
- Without receipt: Store credit issued at lowest sale price.
- Returns accepted in-person at: 220 South St., Bernardston, MA 01337
- Candles purchased at our retail store or from our online store cannot be returned to other retail stores carrying Kringle Candles.
EXCLUSIONS
- Final sale/clearance and gift-with-purchase items cannot be returned or exchanged
- Promotional returns (e.g. BOGO, % off) refunded at prorated value
- Military discount (10%) may be applied to sale items unless otherwise noted (e.g. notes on sale page or received promotional additional coupons/discounts cannot be applied to this sale).
CONTACT US
Questions? We’re here to help! Reach us at customerservice@kringlecandle.com or via the Contact Us page.
Kringle Candle reserves the right to prorate or refuse any returned item that is damaged, misused or unsellable or substitute a product if no proof of purchase.
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FREQUENTLY ASKED QUESTIONS
You can place an order at your convenience anytime 24/7 via this website. You can also contact us at customerservice@kringlecandle.com , we are able to assist via email. Let us know what you would like, and we can create a "draft" order and send to you for review/confirmation to pay at your convenience. You can also contact us via our Contact Us page on the website.
We accept returns of unused products within 30 days of receipt, and a refund will be processed within one to two days after return (excludes weekends/holidays) and should show in your statement within 24 to 48 business hours. Items must be well-packed and can be returned to: Kringle Candle Company Attn: Shipping, 31 Kringle Dr. Bernardston, MA 01337
For Returns/Exchanges to our retail store of items purchased at the store:
We will accept unused products or defective products for return: You may return your in-store unused purchase for any reason with the original receipt for a full refund or store credit within 30 days of the original transaction. Returns may be made in-person at our retail store headquarters, 220 South Street, Bernardston, MA 01337 Thursday-Sunday from 11 a.m. to 6 p.m.
Do not return damaged/broken merchandise to our warehouse for online purchases. Please email customerservice@kringlecandle.com to report, and when possible, send a photo of damaged items. At this time, refunds will be issued for products that arrive broken/damaged during transit. We are unable to replace last chance or clearance sale items but will refund within 4 to 5 business days. Please kindly safely discard any damaged/broken items after resolving and receiving your refund.** If you have Route Protection Insurance, you can report a shipping issue with either a broken item, lost package or lost or stolen package through Route. Please visit the Route Protection page on how to report. You can also report directly via the confirmation email you receive on your order from Route.
Issues can also be reported to our customer service who can also submit for you. If you do not have protection, our refund/replacement policy will be implemented. For damaged items, we are refunding at this time.
If you have a coupon code through your rewards program or other, you can apply the code at checkout. At this time, codes/coupons cannot be stacked. Only one code/coupon is able to be redeemed/applied per order and some exclusions apply, e.g. coupons may not be valid on sale items or BOGO deals.
We strive to ship your order as quickly as possible but delays may occur during high order volume (sales). We strive to meet a shipping processing/delivery time between 7-10 days, offering a flat rate shipping to anywhere in the country of $7.99 for all orders up to $500. If needing your order sooner, you can choose Ground or other Express shipping methods. We utilize UPS and UPS SurePost (UPS gives to USPS for local post office delivery). Visit our shipping page for more information: SHIPPING.
We apologize as at this time, usually only one coupon code can be used at a time per order. The discount will apply to regular priced products (those products not already discounted or on sale).
Sometimes miss-picks can occur, especially as our shipping staff picks and processes hundreds of orders every week. If you receive wrong merchandise, please email us at customerservice@kringlecandle.com, and we will be happy to assist and either refund for you or send correct merchandise. If out of stock, you may be offered a choice of another same category of product. Please keep the wrong merchandise received as our gift to you.
Updated 9/5/25