Kringle Candle Company LLC (“Kringle Candle”) is committed to ensuring accessibility of its website and intranet to people with disabilities. New and updated web content produced by our organization will meet WCAG 2.1 Level AA by March 1, 2025.
Existing web content produced by our organization will meet our standard by March 1, 2025.
We strive to ensure that third-party content on our site meets WCAG 2.1 Level AA. However, some external integrations may have accessibility limitations beyond our control. If you encounter an issue with third-party content, please let us know, and we will work with the provider to seek a resolution.
We aim to ensure that our authoring tools and processes meet Authoring Tool Accessibility Guidelines (ATAG) 2.0 by March 1, 2025. By March 1, 2025, we will preferentially purchase authoring tools that meet or exceed our web accessibility policy.
We will review this policy annually on or before March 1 each year. This policy was last reviewed on February 18th 2025.
Measures to support accessibility
Kringle Candle Company LLC takes the following measures to ensure accessibility of KringleCandle.com:
- Include accessibility throughout our internal policies.
- Provide continual accessibility training for our staff.
- Assign clear accessibility goals and responsibilities.
- Employ formal accessibility quality assurance methods.
Conformance status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. KringleCandle.com is actively working towards conformance with WCAG 2.1 Level AA. Our accessibility efforts are ongoing, and we are committed to improving the user experience for all visitors.
Feedback
We welcome your feedback on the accessibility of KringleCandle.com. If you encounter any accessibility barriers, you can contact us using one of the following methods:
- E-mail: customerservice@kringlecandle.com
- Visitor Address: 220 South Street, Bernardston, MA 01337
- Postal Address: 31 Kringle Dr, Bernardston, MA 01337
- Feedback Tab: Use the “Feedback” tab available on every page of our website.
-
Contact Form: Fill out our contact form on our Contact Us page.
We aim to respond to feedback within 2 business days.
Technical specifications
Accessibility of KringleCandle.com relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
- HTML
- WAI-ARIA
- CSS
- JavaScript
These technologies are relied upon for conformance with the accessibility standards used.
Assessment approach
Kringle Candle Company LLC assessed the accessibility of KringleCandle.com by the following approaches:
- Self-evaluation
Formal complaints
We are committed to ensuring that our website is accessible to all users, including those with disabilities. If you encounter any accessibility barriers while using our site, please reach out so we can address your concerns.
How to Report an Accessibility Concern
If you experience any difficulty accessing content or functionality on our website, you can report the issue using one of the following methods:
• Email: Send us an email at customerservice@kringlecandle.com with a description of the issue.
• Contact Form: Fill out our accessibility contact form on our Contact Us page.
• Feedback Tab: Use the “Feedback” tab available on every page of our website to submit your concern.
Our Response Process
Our customer service team will review your submission and work closely with our development team to investigate and resolve the issue. We strive to respond to all accessibility concerns within 3 business days and aim to implement necessary fixes within 10 business days, depending on complexity. If additional time is needed, we will communicate updates and expected resolution timelines.
We appreciate your feedback as we continue improving the accessibility of our website. Your input helps us ensure an inclusive experience for all users.
Date
This statement was last updated on February 18th 2025