GENERAL SHIPPING
MOTHER'S DAY SHIPPING
April 28-May 1: Within New England, please choose Ground Shipping to guarantee in time for Mother's Day.
We are unable to guarantee in time for other zones in the US, but please choose Ground shipping to ship 3 to 5 days delivery if ordering before April 29 or flat rate 7 to 10 business days - depending on shipping location.
____________________
** PLEASE NOTE: UPS cannot ship to P.O. Boxes (Please add a physical address in the shipping address field in your order). Thank you!
Although we strive to ship/process and deliver within a 7 to 10-business day processing schedule (unless high volume sales or out of stock), processing may be delayed during high sales volumes or due to Monday holidays, seasonal sales or clearance or other promotional sales or summertime shipping due to weather conditions (severe heat).
(Thank you for shopping our candle collections & specialty lines. During high sales order volumes for new releases, if ordering a new release, combining orders/shipments may not be possible when limited quantities may be available. Orders are processed by timeline going into our shipping system. Thank you again!)
COMBINING ORDERS
Due to high volume of sales ordering, please be advised that placing multiple orders does not guarantee combined shipments. Processing and packaging are based on the timeline and timestamp of each order. However, if two or more orders are placed on the same day (depending on when during that particular day), there is a possibility they may be consolidated. We appreciate your patience during this time.
Following our summertime shipping guidelines, staff closely check hot temps during summer/early fall but you can also request to have your order shipped at a later time.
Following our summertime shipping guidelines, staff closely check hot temps during summer/early fall but you can also request to have your order shipped at a later time.
Flat Rate
Just 7.99 anywhere in the US 48 (7-10 business day processing/delivery; excludes weekends).
Customers can choose a faster/express shipping method (e.g. Ground, 3-Day Select or 2nd Day Air, etc.) if needing orders sooner than 7 to 10 flat rate business day delivery.
Orders with shipping destinations: Hawaii, Alaska, Puerto Rico or other international destinations will be charged for shipments, duties and other applicable fees.
- Flat Rate for orders up to $500: 7-10 business day delivery via UPS or UPS SurePost (delivered by your local post office)
- UPS Ground: 5-7 business day delivery (or sooner depending on shipping destination/package weight)
- UPS 3 Day Select: 3-business day delivery
- UPS 2nd Day Air: 2-business day delivery
- UPS Next Day Air Saver: /1 business day delivery
- UPS Next Day Air Early AM /1 business day delivery by 9 am.
- UPS Next Day Air: 1 business day delivery by 10:30 am.
In most cases, orders received before noon Monday through Friday will ship same or next day. Express shipping orders, e.g. 3-Day & 2nd Day Air must be received before 10 a.m. Overnight shipping requests must be received by 9 am. During high volume sales events, orders are processed first with priority shipping methods, e.g. ground and express shipments, and then by order dates and/or furthest zones.
When merchandise is unavailable, orders may be held until merchandise becomes available, however, the Kringle Candle Company will meet the chosen shipping deadlines, such as flat rate shipping having a 7 to 10 business day delivery schedule.
Preorder products may take longer than 30 days to ship and an estimated time period will be provided at the time of preorder.
SPECIALTY PRODUCTS (Offered Online Only)
We're proud to partner with other brands offer specialty products, e.g. décor/candle accessories, which ship from another location and processing within same timely delivery schedule with tracking sent directly to your email. We are sorry as discount coupon codes will not apply to specialty items in your cart or at checkout.
Shipping to multiple addresses:
At this time, we do not offer shipping to multiple addresses within one order. Shipping to multiple addresses are separate orders, each with a shipping charge as packages are shipped to more than one location. Free Shipping to multiple addresses may not apply to international orders, cannot be combined with other promotional offers, e.g. buy 1 get 1 free, gift card orders or other orders.
To best estimate when a package will be delivered, please note the following:
- Credit card authorization and verification must be received prior to processing an order.
- UPS deliveries will occur Monday through Friday, excluding holidays
Orders shipped to Massachusetts will be charged state sales tax: Massachusetts 6.25%. Contact customerservice@kringlecandle.com to place orders shipping to: Puerto Rico, Guam and US territories.
INTERNATIONAL SHIPPING
International and outside of US continental shipping destinations include: Canada and U.S. territories, including Hawaii and Alaska, are charged applicable international UPS shipping Ground rates. UPS Ground cannot deliver to a postal box; physical address only.
REFUNDS & REPLACEMENTS
REFUNDS - DAMAGED PRODUCTS (BROKEN/MELTED)
** Refunds will be issued for products that arrive broken/damaged during transit for any products either at regular price or sale price at this time (Due to low or out of stock inventories at this time, we are unable to provide replacements).
***Please see below, however, if you have opted in for Route Shipping Protection regarding replacing for lost, stolen or damaged shipments.
A refund will be processed for products that are damaged (broken or melted) while en route to the shipping destination. Thank you for your understanding; we apologize as we are unable at this time to replace due to inventory constraints.
Please email customerservice@kringlecandle.com to report any damages and include photos of damaged products/shipment, including box if damaged within 30 days of receipt. Return of damaged products is not necessary. Refunds may take up to 24 to 48 hours depending on the bank/credit card company.
If a gift, we require proof of purchase or having product (photo) within 30 days of receipt.
Route Shipping Protection & Tracking Program (Visit our Route Page for more info)
Kringle Candle is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route Protect at checkout, your order will be protected from loss, damage, or theft. In the unfortunate case that your order never arrives or is broken upon arrival, you can easily file a shipping issue with Route and receive a replacement or be reimbursed. We are excited to offer this service to you and we highly recommend you use Route package protection at checkout.
** If you have Route Protection Insurance, you can report a shipping issue with either a broken item, lost package or lost or stolen package through Route. Please visit the Route Protection on how to report. You can also report directly via the confirmation email you receive on your order from Route. You will receive a replacement for broken/damaged items & lost or stolen packages - follow the directions for reporting (e.g. upload photo of broken item and box at the time of reporting).
Issues can also be reported to our customer service who can also submit for you. If you do not have protection, our refund/replacement policy will be implemented. For damaged items, we are refunding at this time.
Route Protection Page: https://www.kringlecandle.com/pages/route-shipping-protection-plan
Order Europe International
- Order AMERICAN HERITAGE (Retail & Wholesale)
(Austria, Belgium, France, Germany, Switzerland, Luxembourg, and Netherlands) - Order LASECKI I SPOLKA (Retail & Wholesale)
(Poland, Ukraine, Belurus, Lithuania and Latvia, Kazakhstan, Sweden) - Order LUMA OBJEKT (Retail & Wholesale)
(Czech Republic, Slovakia and Hungary) - Order SHUKHA (Retail & Wholesale)
(Israel & Palestine -
Order Mansson (Retail & Wholesale)
(Denmark, Finland, Norway & Sweden)
The Kringle Candle Company is not responsible for the cost of reshipments to invalid addresses, duties, taxes or other applicable fees. Thank you for visiting and shopping at the Kringle Candle online store. For more information, please contact us at info@kringlecandle.com.