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HALLOWEEN 2022 SHIPPING

Halloween Shipping: We will begin shipping Halloween pre-sale orders at the end of August/into September. 

PLEASE NOTE: your order status will remain as "unfulfilled" until time of shipping. A confirmation email with tracking information will be sent to the email that is associated with your pre-sale order. Our standard business processing & shipping time will begin once an order status is marked as "Fulfilled." Thank you for shopping Kringle Candle's Halloween pre-sale!

** SPECIAL NOTE **

PLEASE PURCHASE SEPARATELY from other Kringle ready-to-ship products as Halloween orders ship later. If other items are included on Halloween Pre-Sale orders, they will be packed and shipped with your Halloween order. We are sorry as we are unable to guarantee other Non-Halloween ordered products will be in stock at that time. 

HALLOWEEN SHIPPING ~ NO COMBINED SHIPMENTS

Due to anticipated high volume Halloween pre-sales, if placing one or more Halloween orders, these may not be combined shipments as processing is based on timeline/time- stamp and packed accordingly. We apologize as we are unable to accommodate combined shipments during this Halloween Pre-Sale.

SUMMERTIME SHIPPING • REFUNDS/REPLACEMENTS

Following our summertime shipping guidelines, staff closely check hot temps during summer/early fall. Orders may be held to ship during cooler days in your area. Our staff works hard to pack well, however, if receipt of any broken/damaged products while en route to your home, we apologize as we will be unable to guarantee replacement of Halloween products due to limited quantities.

RECEIPT OF DAMAGED HALLOWEEN PRODUCTS

Please email customerservice@kringlecandle.com and send photos (required) of damaged items, including box (if possible) for staff to either issue a refund/replacement or report to Route Protection on your behalf. You may also report directly to Route if included in your order. Again, we apologize as we will be unable to guarantee replacement of Halloween products due to limited quantities.

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GENERAL SHIPPING INFORMATION

PLEASE NOTE: 

Although we strive to ship/process and deliver within a 7 to 10-business day processing schedule (unless high volume sales or out of stock), processing may be delayed during high sales volumes or due to Monday holidays, seasonal sales or clearance or other promotional sales or summertime shipping due to weather conditions (severe heat). 

SUMMERTIME SHIPPING: 

As it is now summertime and temps across the US vary, and depending on your location and UPS shipping zone, we may delay sending your order to a Friday or Monday/Tuesday, so that your orders do not sit in a hot truck on a weekend. Any damaged orders, kindly send an email to our customer service team at customerservice@kringlecandle.com and include photos (required) of damaged product and box (if possible) so that we can either refund or replace depending on your location.  If you have Route Protection Insurance, please report to Route (see below information) and include photos (required) for either refund or replacement order. Thank you, Kringle Candle

Flat Rate

Just 7.99 anywhere in the US 48 (7-10 business day processing/delivery; excludes weekends).

Free Shipping

Orders subtotaling $100USD (in products purchased total less discounts and  shipping/tax) or over with a shipping destination within the 48 US continental states will not be charged applicable shipping rates, and may be shipped via flat rate shipping method or UPS Ground or similar (includes AFO, APO, & DPO addresses).

Customers can choose a faster/express shipping method (e.g. Ground, 3-Day Select or 2nd Day Air, etc.) if needing orders sooner than 7 to 10 flat rate business day delivery.

Orders with shipping destinations: Hawaii, Alaska, Puerto Rico or other international destinations will be charged for shipments, duties and other applicable fees.

  • Flat Rate: 7-10 business day delivery via UPS or UPS SurePost (delivered by your local post office)
  • UPS Ground: 5-7 business day delivery (or sooner depending on shipping destination/package weight)
  • UPS 3 Day Select: 3-business day delivery
  • UPS 2nd Day Air: 2-business day delivery
  • UPS Next Day Air Saver: /1 business day delivery
  • UPS Next Day Air Early AM /1 business day delivery by 9 am.
  • UPS Next Day Air: 1 business day delivery by 10:30 am.

In most cases, orders received before noon Monday through Friday will ship same or next day. Express shipping orders, e.g. 3-Day & 2nd Day Air must be received before 10 a.m. Overnight shipping requests must be received by 9 am. During high volume sales events, orders are processed first with priority shipping methods, e.g. ground and express shipments, and then by order dates and/or furthest zones.

When merchandise is unavailable, orders may be held until merchandise becomes available, however, the Kringle Candle Company will meet the chosen shipping deadlines, such as flat rate shipping having a 7 to 10 business day delivery schedule.

Preorder products may take longer than 30 days to ship and an estimated time period will be provided at the time of preorder.

SPECIALTY PRODUCTS (Offered Online Only)

We're proud to partner with other brands offer specialty products, e.g. décor/candle accessories, which ship from another location and processing within same timely delivery schedule with tracking sent directly to your email. We are sorry as discount coupon codes will not apply to specialty items in your cart or at checkout. 


Shipping to multiple addresses:

At this time, we do not offer shipping to multiple addresses within one order. Shipping to multiple addresses are separate orders, each with a shipping charge as packages are shipped to more than one location. Free Shipping to multiple addresses may not apply to international orders, cannot be combined with other promotional offers, e.g. buy 1 get 1 free, gift card orders or other orders.

To best estimate when a package will be delivered, please note the following:

  • Credit card authorization and verification must be received prior to processing an order.
  • UPS deliveries will occur Monday through Friday, excluding holidays

Orders shipped to Massachusetts will be charged state sales tax: Massachusetts 6.25%. Contact customerservice@kringlecandle.com to place orders shipping to: Puerto Rico, Guam and US territories.

NEW CANDLE PRODUCT LABELS: You may see new labels on some of our Country Candle products. We have created a new design and as our former labels get depleted/products, products with our newer labels will be shipped. You may continue to see our former labels on photos and we will be switching out as manufacture and affix our new. You may receive in your order a mix of products that have our newer design. Thank you! 

NEW KRINGLE SOY CANDLES: We are transitioning in our Kringle brand to all soy in our Large & Medium Jars. As we transition, you may receive either a soy or paraffin in the fragrance you order as we may not have produced the soy as yet in that scent or we still have remaining inventory in the paraffin. 

INTERNATIONAL SHIPPING

International shipping destinations include: Canada and U.S. territories are charged applicable international UPS shipping Ground rates. UPS Ground cannot deliver to a postal box; physical address only.

Route Shipping Protection & Tracking Program (Visit our Route Page for more info)

Kringle Candle is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route Protect at checkout, your order will be protected from loss, damage, or theft. In the unfortunate case that your order never arrives or is broken upon arrival, you can easily file a shipping issue with Route and receive a replacement or be reimbursed. We are excited to offer this service to you and we highly recommend you use Route package protection at checkout.

REFUNDS & REPLACEMENTS

REFUNDS - DAMAGED PRODUCTS (BROKEN/MELTED)

** Refunds will be issued for products that arrive broken/damaged during transit for any products either at regular price or sale price at this time (Due to low or out of stock inventories at this time, we are unable to provide replacements).

***Please see below, however, if you have opted in for Route Shipping Protection regarding replacing for lost, stolen or damaged shipments.

A refund will be processed for products that are damaged (broken or melted) while en route to the shipping destination.  Thank you for your understanding; we apologize as we are unable at this time to replace due to inventory constraints. 

Please email customerservice@kringlecandle.com to report any damages and include photos of damaged products/shipment, including box if damaged within 30 days of receipt. Return of damaged products is not necessary. Refunds may take up to 24 to 48 hours depending on the bank/credit card company.

If a gift, we require proof of purchase or having product (photo) within 30 days of receipt.

Route Shipping Protection & Tracking Program (Visit our Route Page for more info)

Kringle Candle is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route Protect at checkout, your order will be protected from loss, damage, or theft. In the unfortunate case that your order never arrives or is broken upon arrival, you can easily file a shipping issue with Route and receive a replacement or be reimbursed. We are excited to offer this service to you and we highly recommend you use Route package protection at checkout.

** If you have Route Protection Insurance, you can report a shipping issue with either a broken item, lost package or lost or stolen package through Route. Please visit the Route Protection on how to report. You can also report directly via the confirmation email you receive on your order from Route. You will receive a replacement for broken/damaged items & lost or stolen packages - follow the directions for reporting (e.g. upload photo of broken item and box at the time of reporting).

Issues can also be reported to our customer service who can also submit for you. If you do not have protection, our refund/replacement policy will be implemented. For damaged items, we are refunding at this time.

Route Protection Page: https://www.kringlecandle.com/pages/route-shipping-protection-plan

Order Europe International

The Kringle Candle Company is not responsible for the cost of reshipments to invalid addresses, duties, taxes or other applicable fees. Thank you for visiting and shopping at the Kringle Candle online store. For more information, please contact us at info@kringlecandle.com.